FAQs

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to monitor delivery status.

How long does delivery take?

Delivery usually takes 3–5 working days, depending on your location.

What should I do if my order is delayed?

If your order is delayed beyond the expected timeframe, please contact our support team for assistance.

Can I change my delivery address after placing an order?

Address changes are possible before shipment. Contact us as soon as possible.

What if my order arrives damaged?

If your order arrives damaged, notify us within 24 hours with photos for a quick resolution.

How do I place an order?

You can place an order directly through our website by adding items to your cart and completing checkout.

What payment methods are accepted?

We accept online payments, bank transfers, and cash on delivery (where applicable).

Is online payment secure?

Yes, all online transactions are protected with secure encryption for your safety.

Can I cancel my order after payment?

Orders can be canceled before dispatch. Once shipped, cancellation may not be possible.

Will I receive an order confirmation?

Yes, you will receive an order confirmation email or message after successful payment.

Do you provide after-sales support?

Yes, we offer complete after-sales support for all our products.

Is product warranty available?

All products come with an official warranty as per manufacturer policy.

How can I claim warranty service?

You can contact our support team with your invoice and product details to initiate a claim.

Do you provide technical assistance?

Yes, our technical team is available to assist with setup and troubleshooting.

Are spare parts available?

Spare parts availability depends on the product model and warranty terms.

When am I eligible for a refund?

Refunds are applicable for damaged, defective, or incorrect items received.

How do I request a refund?

You can request a refund by contacting customer support with your order details.

How long does the refund process take?

Refunds are usually processed within 7–10 working days after approval.

Will shipping charges be refunded?

Shipping charges are non-refundable unless the issue is from our side.

How will I receive my refund?

Refunds are issued through the original payment method used during purchase.